summary of the UMCU research project
Within het UMC Utrecht existed a need for insight into the possibilities of personal reception and services to improve, to find out if this has a positive influence on the course of the diagnosis and treatment process. Scope investigated for, in particular visitors to the outpatient clinics, whether the effects of discomfort or stress reduced by better supporting patients in their needs upon entering and staying in the hospital waiting areas.
Through the development of various 'Persona' and one Context mapping research the needs of the patient group are obsolete. Ultimately, Scope offers both easily feasible and more radical (partial) solutions for the interaction with and facilities patients designed in the lobby and waiting areas in the UMCU.