summary of the dialysis agenda
If dialysis patients a scheduled appointment Bee Meander Medical Center wanted to resist, they had to do that by phone. Which cost the organization of it Hospital a lot of time and was also experienced as annoying by the patients. Scope Design did qualitative research and looked critically at the daily practice and experiences of patients, nursing staff and doctors. In 2011 used to be the Dialyseagenda.nl the result, in which the patient manages the appointments himself and the hospital checks whether it is medical is responsible.