More self-determination
for patients and medical
duty of care quarantine

summary of the dialysis agenda

If dialysis patients wanted to reschedule a scheduled appointment at Meander Medisch Centrum , they had to do so by telephone. This cost the organization of the hospital a lot of time and was also experienced as annoying by the patients . Scope Design conducted qualitative research and looked critically at daily practice and the experiences of patients, nurses and doctors. In 2011, the D ialyseagenda.nl was the result, in which the patient manages appointments and hospital checks whether it is medically justified. 

design letter

Many dialysis patients need regular hospital visits. If they wanted to reschedule a scheduled appointment at Meander Medisch Centrum, they had to do so by telephone. This raised the threshold for the patients and cost the organization of the hospital a lot of time. Meander Medical Center wondered whether it would be possible to devise a solution that would give the dialysis patient more freedom of movement in the agenda , while still guaranteeing the medical care obligation of the hospital and home. 

The approach of the project

To gain a good insight into the interaction between patients and the hospital, Scope Design conducted interviews with patients, nurses and doctors. This clearly showed that patients in particular wanted more flexibility when making or rescheduling appointments. Various concepts have been developed with this information, which have been presented to those involved. The chosen concept was further developed and the web application of the final version was programmed in collaboration with an IT partner. 

THE DESIGN RESULT

Scope Design and its partners built the D ialyseagenda.nl and implemented and made it possible for dialysis as pati ë patients that they themselves can plan their dialysis moments. They now have more control over their own treatment. This completely answered the question from Meander Medisch Centrum. Or , as a Meander employee put it: 'This new way of working has brought more peace of mind to our work system. The staff now has more time to spend on care and the patients can again have their own time at their disposal.' 

BEKIJK MEER PROJECTEN
BEKIJK MEER PROJECTEN
© SCOPE DESIGN & STRATEGY 2020