Summary of the ZIGGO FULL DIGITALIZATION PROJECT
Scope Design developed a digital step-by-step plan for the more than 1 million analogue customers of VodafoneZiggo with which they can independently set the television from analogue to digital reception . The big challenge in this project was the enormous variety of televisions with their own technical specifications and user manuals. In addition, the instruction had to be suitable for every type of customer. The online solution developed by Scope Design saves the client all kinds of costs and contributes to customer retention andcustomer satisfaction.